1. Order Cancellation

You may cancel your order for a full refund under the following conditions:

• Timeframe: You must cancel the order before it is dispatched from our Garhwa warehouse. Once the goods are handed over to the transporter, the order cannot be cancelled.
• How to Cancel: Call our helpline directly at 6201574296 or email dhirajpandey21012@gmail.com with your Order Reference Number.
• Prepaid Orders: If you cancel a prepaid order (paid via PhonePe) before dispatch, the full amount will be refunded to your original payment method within 5-7 business days.

2. Returns & Replacements (Damaged Goods)

Since we deal in physical agricultural goods (animal feed bags), we take quality very seriously. We offer Replacements (not refunds) under the following circumstances:

• The feed bag is torn, leaking, or physically damaged during transit.
• The product delivered is expired or past its manufacturing date.
• You received the wrong SKU/product compared to your invoice.

Conditions for Return:

• You must report the issue within 48 hours of delivery by calling 6201574296 or emailing a photo of the damaged bag to dhirajpandey21012@gmail.com.
• The bag must be unopened and in its original packaging. We cannot accept returns for opened feed bags due to contamination and biosecurity risks.
• Once verified, we will arrange a free replacement or issue a refund if replacement stock is unavailable.

3. Non-Returnable & Non-Refundable Items

• Opened or partially used feed bags.
• Custom or bulk-mixed feed orders (unless defective).
• Damage caused by improper storage or mishandling after delivery.
• Returns requested after the 48-hour delivery window.

4. Refund Processing (Mode & TAT)

If a return is approved and a replacement is not possible, a refund will be initiated:

• Mode: Refunds are processed via the original payment gateway (PhonePe) or direct NEFT bank transfer if paid via Cash on Delivery (COD).
• TAT (Timeframe): Once approved by our team, the refund will be initiated within 2 business days. The amount will reflect in your bank/UPI account within 5-7 business days.

5. Dispute Resolution & Contact

For any billing concerns, tax invoice discrepancies under GSTIN 20IDIPP1232E1Z0, or service clarifications, please contact our administrative desk: